Desventajas: It seems like a great deal... until you get there and have to pay hundreds of dollars in insurance! Unless you have a credit card that has a rental car insurance deal, beware you'll be spending 200-400 in insurance.
Ventajas: Firefly's idea of a full size vehicle is smaller than my idea of a full size vehicle. I ended up getting a VW Jetta, but they first wanted to give me a Nissan versa Ganador a full size vehicle.
2) No shuttle service to location at airport (had to ask Hertz shuttle driver to take us) and impossible to find location when dropping of car (we picked up car in dark and, when dropping it off, there was no signage for Firefly at it wasn't nearby another other car rental agencies; no one we asked knew where it was located; had to ask Hertz representative to escort us there.)
Desventajas: Did the booking ahead and when came to pick up, they didn't have a car for me. Have done another booking ahead again to get a car in the next two days, and they didn't have a car again. When they finally got a car for me, they wanted to upsell insurance although I was covered through my credit card for car rental and had a proof.
Desventajas: The location was closed, I had to get Eurocar to rent me at a higher price and back of the line...
Desventajas: The car cost us $50 to rent; the insurance was $430. I think that is a total rip off. They do not tell you insurance is not part of renting the car until you go to pick the car up and then you have to haggle with the guys at the desk for an insurance price. We went to Mexico so I truly feel like I got a terrible rate because they knew we were American.
Desventajas: Firefly is a scam! The price that I agreed on was not the price I was charged!! The sales people did not give direct answers or adequately explain all of the charges. The Kayak.com price I agreed on claimed to have included all taxes and fees, but this apparently was not true. Merienda at the Firefly rental office near the airport in Cancun, Mexico, the agent added fees upon fees and taxes on top of those fees. They also added a "required" liability insurance that cost more than the price of the rental. Since my credit card covered collision insurance, I refused Firefly's heavily overpriced collision insurance. But Firefly required a security deposit of $7000.00 held on my credit card to cover possible damages.
Desventajas: My flight got delayed and I called them twice to let them know. For the second one, I had already landed and told them I'd be out in less than half an hour.
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Horrible car, horrible experience, a lot because the car rental is sketchy and also because Kayak should provide better information to their costumers. I would suggest go to one of the rental companies that you know and trust even if you'll have to pay a bit more, at the end it will even trasnochado, since this place hide all the other fees.
Ventajas: Good: the staff was very helpful. The vehicle ran well. Drop off process was easy & quick. The shuttle drivers were helpful and courteous. The lady at the airport when we first arrived was very nice and very helpful
Desventajas: Checkout paperwork took a lot longer than you can believe even though nobody was in line ahead of us, so allow yourself extra time to make it to your flight.
Desventajas: Edgar Cordero tried to here force us to add a $93 USD insurance per day to our rental. He claimed that it is impossible to get the car without the insurance.